Kickapoo Lucky Eagle Casino
  • Administration
  • Eagle Pass, TX, USA
  • Full Time

Reports to:

Director of Food & Beverage

Job Summary:

The F&B Training Manager is responsible for the development and implementation of training strategies, plans and processes that support food and beverage departmental goals relative to continuously increasing team knowledge, skills and abilities and capabilities. The position proactively assesses the F&B training and development needs on an ongoing basis and initiates programs to address the identified needs.

Essential Functions:

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Conduct ongoing training and development needs assessments for the department.
  • Build and update training and development programs and resources by securing existing training programs; creatively designing programs and supporting materials.
  • Propose training and development programs and objectives that exemplify the desired culture and philosophies of the department as well as those that meet regulatory compliance requirements.
  • Modify training programs and/or objectives based on business needs, industry trends, etc.; as needed.
  • Recommend training budget to the Director of F&B and monitor spending against that budget.
  • Obtain and/or develop effective training materials utilizing a variety of media and delivery methods in consideration of different learning styles and multi-language challenges.
  • Maintain current knowledge about training and development's best practices for self and the training and development of staff.
  • Train and coach managers, supervisors and others involved in team member's development efforts including implementation of train-the-trainer methods as appropriate.
  • Maintain training and development records for all team members and ensure they are placed in the appropriate team member files.
  • Design and conduct appropriate follow-up studies for all completed training and development activity.
  • Design measures for indicating the effectiveness of training and development programs. Quantify the return on investment. (ROI)
  • Design and implement recognition programs for team members who successfully complete training and development programs.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with property established Anti-Money Laundering policies.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirements to Qualifications:

  • Bachelor's degree required.
  • Minimum five (5) years' experience in Food & Beverage.
  • Demonstrated experience in Food & Beverage training.
  • Demonstrated application of adult learning principles.
  • Demonstrated ability to move from the conceptual to actual application of ideas, processes and procedures is required.
  • Demonstrated ability to effectively manage conflict with team members, management and other internal or external guests.
  • Strong communication skills in English both written and oral.
  • Must demonstrate effective Spanish verbal communication skills.
  • Other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

Work Environment:

  • Casino floor, back of the house and normal office setting.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
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