Kickapoo Lucky Eagle Casino
  • Bingo
  • Eagle Pass, TX, USA
  • Hourly
  • Full Time

Company paid medical / dental / vision / for employee after 60 days, Retirement plan.


Reports to:

Bingo Supervisor

Job Summary:

Main caller is responsible for handling equipment to call out random bingo numbers in a professional manner and verifying all bingo winners. As a Runner, this position is responsible for selling Bingo paper and pull tabs accurately while maintaining a positive demeanor and pleasant attitude throughout each transaction. Both positions provide information to guests about the Bingo games operated by Kickapoo Lucky Eagle Casino.

Essential Functions:

  • Ensure compliance with applicable Tribal, Federal and other laws, gaming regulations and Kickapoo Lucky Eagle Casino Policies and Procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Participate in developing department goals, objectives and systems.
  • Ensure bingo players remain informed of upcoming events and changes pertaining to the Bingo program.
  • Must present a positive, professional demeanor and image at all times towards internal and external guests.
  • Attend and participate in all departmental team meetings.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Caller:

  • Call numbers as bingo balls are drawn.
  • Ensure the proper usage of the Bingo blower.
  • Ensure that all numbers of all games are recorded in the sequence called.
  • Announce bingo over the microphone after a player calls "Bingo" and verify bingo.
  • Ensure that all Bingo balls are present and accounted for at the beginning and end of each regular session and special games.
  • Balance Bingo Caller's report with the Paymaster at the end of each session.
  • Record jackpot information in the Bingo Caller's log at the end of each session.
  • Responsible for acquiring a jackpot amount and verifying all jackpot boards in the Bingo area.
  • Announce Bingo games in English and Spanish in the order they are scheduled.
  • Ensure that basic House Rules are publicly announced prior to the beginning of the regular session.
  • Responsible for verifying the Bingo winners by computer input of paper serial numbers or electronic verification of serial numbers.
  • Responsible for logging winner payout amounts to be verified with paymaster records.

Runner:

  • Responsible for cash and other cash equivalents in assigned bank.
  • Assist new guests in playing Bingo games.
  • Participate as floor trainer for new team members.
  • Sell Bingo game cards and pull-tabs to Bingo guests.
  • Responsible for maintaining Bingo banks, pull tabs and Bingo paper.
  • Communicate with Bingo Caller to ensure proper game procedures are followed and winners are accurately processed.
  • Balance paper, pull tabs, and cash count at the end of shift.
  • Receive and verify cash bank with the Paymaster.
  • Receive and verity cash bank with the Bingo card room.
  • Responsible for returning all unsold games and cash to the specified location.
  • Verify winning cards when necessary: receive and verify Bingo payouts from the Bingo Paymaster and deliver cash winnings to guest.

Minimum Requirements to Qualifications:

  • Must have High School Diploma or GED.
  • Two years' of Bingo experience preferred.
  • Minimum three (3) months of cashier experience preferred.
  • Strong communication skills in English and Spanish both written and oral. Other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers, guests and all staff.
  • Ability to speak publicly in an adult setting.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate teamwork.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Occasionally lift and/or move up to 25 lbs.

Work Environment:

  • Bingo hall, casino floor and normal office setting.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with: KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
  • Must participate in tip reporting program.
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