Kickapoo Lucky Eagle Casino
  • F&B Director
  • Eagle Pass, TX, USA
  • Salary
  • Full Time

Company paid medical / dental / vision / for employee after 60 days, Retirement plan.

Reports to:

Director of Food and Beverage


Food and Beverage outlet managers

Job Summary:

This position requires a tactical leader who executes our strategies that make us an operationally superior restaurant environment. The Asstistant Director- Restaurants is expected to demonstrate our leadership competencies, every day. This includes responsibility for opening new restaurants; ensuring that current restaurants are continuously successful and profitable; monitoring of financial and budgetary transactions to ensure efficient operation and expenditures within budget limitations; developing marketing strategies with implementation of advertising and promotional campaigns to enhance business and customer satisfaction; and, establishing customer service standards.

Essential Functions:

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Set standards and expectations for front and back of house outlet staff and follows up accordingly.
  • Maintains a commitment to customer service and guest satisfaction.
  • Prepares forecasts and reports and assists in the development of the food and beverage budget.
  • Enforces high standards of hygiene and sanitation within the department.
  • Tracks payroll and Revenue daily.
  • Establishes par levels for supplies and equipment.
  • Manages timely completion of performance appraisals.
  • Monitors time punches in payroll system, ensuring accurate payroll for all associates.
  • Monitors departments' systems and equipment to ensure their optimum performance.
  • Develops and implements controls for expense management.
  • Implements strategies to continually improve revenues.
  • Assists with the development, training and inspiration of staff for promotion.
  • Provides prompt follow-up to all guest concerns.
  • Assists the Director of Food & Beverage with the design and implementation of training programs.
  • Empowers team to exceed service standards.
  • Instills a calm, organized approach in all stressful situations.
  • Works with HR to recruit and hire staff.
  • Ensures compliance for proper new hire and termination paperwork.
  • Maintains a safe and pleasant work environment.
  • Promotes high Team Member morale.
  • Recommends discipline and/or termination when appropriate of team members.
  • Takes a proactive approach to coaching and counseling.
  • Resolves guest issues promptly and with great care and effectiveness.
  • Maintains a strong knowledge of hospitality trends, especially food & beverage.
  • Provides general information for guests.
  • Utilizes labor management tools to schedule and control labors costs.
  • Demonstrate and promote KLECH core values and MAD skills
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirements to Qualifications:

  • Must have Highs School Diploma or GED.
  • Three (3) to Five (5) years of restaurant management experience.
  • Four (4) + years of multi-unit restaurant management experience.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

Work Environment:

  • Normal office setting and casino floor.
  • Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.
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