Kickapoo Lucky Eagle Casino
  • EGD Floor/Ops
  • Eagle Pass, TX, USA
  • Hourly
  • Full Time

Company paid medical / dental / vision / for employee after 60 days, Retirement plan.


Reports to

EGD Shift Supervisor

Scope of Position

The Floor Attendant ensures guest satisfaction and assists in fulfilling objectives and goals within the EGD (Electronic Gaming Device) Department.

DUTIES AND RESPONSIBILITIES:

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.

Essential Functions

An individual must be able to successfully perform each essential function of this position listed below with or without reasonable accommodation.

Responsibilities

  • Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
  • Provides excellent guest service by being hospitable and friendly to all casino guests and fellow employees.
  • Acts as a host and answers guest concerns and questions. Knows all promotions and can effectively communicate them to all guests.
  • Communicates through radio with supervisors and team members.
  • Assists with removals, installs, and relocation of EGD machines, when required.

 

  • Removes and clear jams, refills tickets, and provides preventative maintenance to EGD machines.
  • Maintains working relationship and assists the EGD Technician  
  • Covers assigned casino floor sections.
  • Completes jackpot pay outs and processes cancelled credit, short pays, malfunctions, accumulated credits, etc.
  • Recognizes and uses EGD codes and pay out combinations.
  • Attends, and satisfactorily completes all required training as assigned and required.
  • Manages and maintains security of confidential information entrusted to position.

Marginal Functions

  • Other duties as assigned.

Essential Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

 

Skills and Abilities

  • Mathematical Skills: Ability to count and verify large sums of money: coin/cash by adding, subtracting, dividing and multiplying.
  • Ability to use a standard PC with basic Microsoft Office skills.
  • Language Skills: Must be able to communicate in English. Spanish or other language skills a plus.
  • Must pass EGD Skills assessment test.

Physical Activities

The physical activities described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this position, the employee is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The employee must be able to concentrate for a prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The employee must be able to communicate effectively in person or using telecommunications equipment.
  • The employee must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Lift, push and pull up to 25 lbs.

Work Environment

The work environments described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

 

  • Ability to work for extended periods in an office under artificial fluorescent lighting with varying noise levels and in a smoke filled environment.
  • The employee must be able to perform under pressure, concentrate for a prolonged periods and able to work long hours under stressful conditions.
  • The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.

Availability

An individual must have the following job availability to perform one or more essential functions of this position.

 

  • Location: 794 Lucky Eagle Drive, Eagle Pass, TX 78852
  • Flexibility: The employee may need to work nights, weekends, holidays and/or extended hours if required.

 

REQUIRED ENTRY CRITERIA

Education and Experience

  • Must have a high school diploma or GED certificate.

Other Criteria

  • Must be at least 18 years of age.
  • Required to provide one of the two prior years adjusted gross income amounts listed on the Federal tax return which can be confirmed by IRS to properly complete IRS TIN Matching Program registration.
  • Must participate in tip reporting program administered as a condition of employment.
  • KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must have access to reliable transportation to commute to and from work.

PREFERRED ENTRY CRITERIA

  • Native American preference is observed.
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