Kickapoo Lucky Eagle Casino
  • EGD Tech
  • Eagle Pass, TX, USA
  • Hourly
  • Full Time

Company paid medical / dental / vision / for employee after 60 days, Retirement plan.


Reports to

EGD Technician Supervisor

Scope of Position

Routinely trouble shoot various gaming device problems. Assist in machine set-ups, installs, removals, relocations or repairs/maintenance of EGD devices as instructed. Install and trouble shoot accounting systems as required.

DUTIES AND RESPONSIBILITIES:

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.

Essential Functions

An individual must be able to successfully perform each essential function of this position listed below with or without reasonable accommodation.

Responsibilities

  • Perform all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest service are provided.
  • Maintain friendly and effective working relationships with members of all departments.
  • Promote a friendly atmosphere by smiling, welcoming guests with friendly greetings, making eye contact with guests and offering kind departure statements.
  • Listen and respond to guest and team member concerns and questions.
  • Responsible for maintenance and repair of designated gaming machines to ensure they are working properly. This includes coin testing when applicable.
  • Responsible for assisting with machine/sign installs, removals, and machine relocations.
  • Monitor and troubleshoot EGD player tracking and or accounting system for functionality.
  • Properly use applicable power or mechanical tools such as power saws, drills, compressors, ratchets, screw drivers, etc.
  • Maintain good working relations with all supervisors, team members and machine vendor representatives.
  • Assist and occasionally perform the duties of an EGD floor attendant, to verify jackpot payouts and machine malfunctions, as needed.
  • Responsible for trouble shooting any machine malfunctions and when in contact with machine vendor representatives, communicates problems and machine issues clearly.
  • Attend and satisfactorily complete all training as assigned and required.
  • Manage and maintain security of confidential information entrusted to position.

Marginal Functions

  • Other duties as assigned.

Essential Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Knowledge

  • Knowledge of gaming network infrastructure or connectivity schematics to maintain proper gaming network connectivity at all times.

Skills and Abilities

  • Must pass EGD Skills assessment test.
  • Computer Skills: Working knowledge of Microsoft Office.
  • Mathematical Skills: Ability to count, add, subtract, divide and multiply.
  • Language Skills: Good oral communications skills and ability to communicate in English over the radio. Spanish or other language skills a plus.

Physical Activities

The physical activities described here are representative of those that must be met and are encountered by a team member to successfully perform the essential functions of this job.

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for a prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Must be able to lift 50 lbs. and move heavy signs, chairs, gaming stands or gaming machines with the assistance of equipment.

Work Environment

The work environments described here are representative of those that must be met and are encountered by a team member to successfully perform the essential functions of this job.

  • Ability to work for extended periods in an office under artificial fluorescent lighting with varying noise levels and in a smoke filled environment.
  • The team member must be able to perform under pressure, concentrate for prolonged periods and able to work long hours under stressful conditions.
  • The team member may be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.

Availability

An individual must have the following job availability to perform one or more essential functions of this position.

  • Location: 794 Lucky Eagle Drive, Eagle Pass, TX 78852
  • Flexibility: The team member may need to work nights, weekends, holidays and/or extended hours if required.

Travel

Traveling may be necessary to perform one or more essential functions of this position.

REQUIRED ENTRY CRITERIA

Education and Experience

  • High School diploma or GED.

Other Criteria

  • Must be at least 18 years of age.
  • Must participate in tip reporting program.
  • KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must have access to reliable transportation to commute to and from work.

 

PREFERRED ENTRY CRITERIA

Education and Experience

  • Prior slot machine or EGD experience preferred.

Other Criteria

  • Native American preference is observed.
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