Kickapoo Lucky Eagle Casino
  • EGD Floor/Ops
  • Eagle Pass, TX, USA
  • Hourly
  • Full Time

Company paid medical / dental / vision / for employee after 60 days, Retirement plan.


Reports to

EGD Shift Supervisor

Scope of Position

Responsible for providing alcoholic and non-alcoholic beverage service to guests consistent with the standards of Kickapoo Lucky Eagle Casino.

DUTIES AND RESPONSIBILITIES:

The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned as necessary.

Essential Functions

An individual must be able to successfully perform each essential function of this position listed below with or without reasonable accommodation.

Responsibilities

  • Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
  • Accountable for providing superior beverage service in designated areas offering complimentary and alcohol refreshments to guests.
  • Practices responsible alcohol service to prevent and recognize potential alcohol related concerns and maintains Safe Server certification.
  • Assists with supplying and cleaning wait/service station and sports bar area.
  • Handles cash and reconciles bank.
  • Alerts management to any issues and problems.
  • Interacts with guests, co-workers, and management in a professional and courteous manner.
  • Operates the following equipment: cash register, juice guns, cutting boards, soda guns, ice machines, shot glasses, mixers, pourers, knives, coffee machines, alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
  • Attends, and satisfactorily completes all required training as assigned and required.
  • Manages and maintains security of confidential information entrusted to position.

Marginal Functions

  • Other duties as assigned.

Essential Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Skills and Abilities

  • Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Language Skills: Ability to read and interpret documents such as safety guidelines, operating and maintenance instruction, EGD department SOPs, procedure manuals, and policies and procedures. Ability to speak effectively before groups of guests or employees. Ability to communicate in English, Spanish or other language skills a plus.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to interpret verbal and non-verbal behavioral cues pertaining to intoxication or any other risk factors while on the gaming floor.

Physical Activities

The physical activities described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this position, the employee is regularly required to stand, sit, walk, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The employee must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The employee must be able to communicate effectively in person or using telecommunications equipment.
  • The employee must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Must be able to lift up to 45 pounds, bend, pull, and carry beverage stock to and from refrigerator and cabinets.

Work Environment

The work environments described here are representative of those that must be met and are encountered by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is frequently exposed to smoke, toxic materials, air contaminants, noise, and temperature extremes.
  • The employee must be able to perform under pressure and work long hours under stressful conditions.
  • The employee may be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.

Availability

An individual must have the following job availability to perform one or more essential functions of this position.

  • Location: 794 Lucky Eagle Drive, Eagle Pass, TX 78852
  • Flexibility: The employee may need to work nights, weekends, holidays and/or extended hours if required.


REQUIRED ENTRY CRITERIA

Education and Experience

  • Must have a high school diploma or GED.
  • Strong organizational and interpersonal skills

Other Criteria

  • Must be at least 18 years of age.
  • Must participate in tip reporting program.
  • KTTT Gaming Commission Gaming License, including successful completion of background check necessary to obtain and maintain License. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must have access to reliable transportation to commute to and from work.

PREFERRED ENTRY CRITERIA

Education and Experience

  • One (1) year experience as a food and beverage server familiar with tray service preferred.
  • Sale of or knowledge of alcoholic beverages.

Other Criteria

  • Native American preference is observed.
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